Shipping and Handling Policy

Shipping and Handling Policy    

 

  1. Standard delivery within Australia

Cost

We charge a flat rate of $16.95 for standard delivery for non Bio-security states within Australia.

We charge a flat rate of $26.95 for standard delivery to Australian Bio-security states. This includes Western Australia, Northern Territory & Tasmania.

We charge a flat rate of $24.95 for express delivery within Australia. Express post is not available on larger orders and/or items. This is not available for Bio-security states.

There may be additional inspection fees by Bio-security states. It is up to the customer to find out the fee's associated before purchase.

Method and time - Non Bio-security States

Standard delivery in metropolitan areas: 1 - 9 business days.

Standard delivery in rural and regional areas: 1 - 9 business days.

Express delivery: 1 - 5 business days.

Our products are dispatched from Oldboy’s Flowers via Australia Post.

Once your item has been dispatched an email confirmation with an estimated delivery time and your package tracking number will be sent. Standard delivery will be between 1 - 9 business days after dispatch. Please note, all delivery estimates commence from the date of dispatch, not the date the order is placed.

Method and time - Bio-security States

Kindly note that there may be an extended delivery period for orders bound for Tasmania, Northern Territory, and Western Australia. This is due to quarantine regulations in these regions.

Inspection Fees for Bio-Security States:

Please note that additional inspection fees may be imposed by bio-security states. It is the customer's responsibility to be aware of any such fees prior to making a purchase.

Standard delivery in metropolitan areas: 14 - 30 business days.

Standard delivery in rural and regional areas: 14 - 30 business days.

Our products are dispatched from Oldboy’s Flowers via Australia Post.

Once your item has been dispatched an email confirmation with an estimated delivery time and your package tracking number will be sent. Standard delivery will be between 14 - 30 business days after dispatch. Please note, all delivery estimates commence from the date of dispatch, not the date the order is placed.

  1. Express shipping

We offer express shipping at the time of checkout for $24.95. Subject to the operations of our delivery agents, orders sent by express shipping will arrive within 1 - 5 business days of dispatch, depending on the quantity of items and the location within Australia.

  1. International delivery
  • International orders will be processed and dispatched within 10 business days.
  • International delivery costs and times vary significantly depending on the package destination. International shipping rates are calculated at the time of checkout and payment.
  • Orders shipped to a destination outside of Australia may be subject to import duties, taxes or other costs in the destination country. We are not responsible for any additional charges, including taxes, duties or custom fees or requirements for the package. You are responsible for any duty, taxes, fees, costs, expenses or custom fees or requirements associated with importing products purchased from us and which are shipped internationally.
  • We have no control over international processes, custom or border control procedures. Delays in delivery may occur.
  • We reserve the right to not ship to some countries. The customer will be advised before payment whether the package can be shipped to the desired country.
  1. Delivery restrictions
  • We deliver to New South Wales, Queensland, Australian Capital Territory, South Australia, Victoria, Western Australian, Northern Territory and Tasmania
  1. Lost Packages

If the package is lost in transit, please contact Australia Post, and quote the tracking number provided in the dispatch confirmation email. If the carrier cannot locate the item, we will lodge an enquiry to locate the item.

It is your responsibility to ensure accurate delivery address and contact details. Multiple delivery attempts, re-direction or returned packages may attract additional fees which may be billed by the carrier.

We have no control over third-party agents responsible for delivering packages and recommend that you obtain insurance to cover delivery. Where possible we will assist you in any claim against a third-party delivery agent.

  1. Incomplete Orders

In limited circumstances, if multiple items have been purchased from us, and one or more items are temporarily unavailable, we will dispatch the available items in the order.

In the event of an incomplete order, we will make contact to discuss the items that cannot be immediately delivered. In most cases we will source the ordered items and have them delivered separately at our own cost. If we are unable to source the items, we will refund any product we cannot deliver.

  1. Damaged Items

Our refund policy applies to items damaged during delivery. If your order arrives damaged or incomplete, please immediately take a photo and contact us.

  1. Handling

All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Oldboy's Flowers is not responsible for delays, lost, or damaged products including plant shipments that have been delayed and died during transit, or orders sent to incorrect, invalid addresses or correct addresses.

We care about our customers, and we want you to receive your order in a timely manner. If we are experiencing delays to shipping or handling of your products, we will notify you using the contact details that you provided at the time of placing your order, as appropriate.

Any products bought by you from this Site will be shipped by a third-party delivery service. Upon delivery of the products to the third-party delivery services by Oldboy’s Flowers, all title in and risk to such products will pass to you. Oldboy's Flowers is not responsible for delays during transit and Oldboy’s Flowers expressly excludes all liability in relation to this.

We send our bulbs without labels.

The sizes of the bulbs and plants will vary. See below table for the typical size ranges of our products.

Smallest 12-month bulb will be at minimum  

Width 3cm                         Height 5cm 

Our largest Bulbs will be over three years of age.

Width 8cm or More            Height 8 cm or More
  1. Tracking

We offer package tracking at time of checkout for free. Tracking codes will be sent by email when the order has been dispatched. Standard delivery times apply to tracked orders.

  1. Shipping Enquiries

Please direct any shipping related inquiries to oldboysflowers@oldboysflowers.com.au

  1. Guarantee & Returns

Refer to our Refund Policy (here) for further information.

  1. Products damaged during delivery

In the event that the product ordered has been damaged during delivery through no fault of your own, please contact us as soon as possible.

Any damaged product must be returned unused and in the condition in which it was received, together with any packaging and other items received with the damaged product.

We will arrange to collect the damaged product and offer to replace it, or to refund you, provided that you have contacted us within 24 hours of delivery of the damaged product.

We accept no liability for lost deliveries. We recommend you send your product with tracking to ensure the package is delivered to us.